Showing: Last 7 days · El Conquistador + Las Casitas · Updated 3 min ago
3,841
Total Sales Calls
↑ +12% vs prev week
68%
Blended Close Rate
↑ +4pts vs prev week
$487k
Revenue Attributed
↑ +$61k vs prev week
$127
Revenue Per Call
↑ +$9 vs prev week
74%
FlowPilot Recovery
↑ +9pts vs prev week
AI Insights This Week
Auto-generated · refreshed every 4h
🏆 Win Pattern
+31%
Calls where the agent detected and referenced anniversary or birthday in the close had 31% higher upsell attachment than calls where it wasn't mentioned.
⚠ Drop-off Alert
38%
Marina calls are dropping off at activity-type selection — 38% of callers who expressed interest in fishing charters abandoned before booking. Scripts need a decision scaffold.
→ View Marina funnel
💡 Opportunity
$24k
Spa cross-sell is undertriggered on Booking calls. Guests who ask about spa availability during booking convert at 61% when offered a package — only being offered 22% of the time.
→ Update FlowPilot trigger
Sales Funnel by Domain
Click any domain for deep analysis
🏨
Room Booking
71% close
Dates Indicated100%
Room Selected89%
Enhancements79%
Payment73%
Confirmed71%
💆
Spa
84% close
Service Expressed100%
Time Selected94%
Therapist Pref91%
Add-ons Offered87%
Confirmed84%
⛳
Golf
76% close
Date Expressed100%
Holes + Players93%
Cart + Rental85%
Lesson Offered80%
Confirmed76%
⛵
Marina
62% close ⚠
Interest Expressed100%
Activity Type62%
Date + Party58%
Package54%
Confirmed62%
🏖️
Cabana
79% close
Date Selected100%
Location Pref95%
Size + Type88%
F&B Package83%
Confirmed79%
🌊
Water Park
88% close
Date Selected100%
Party Size97%
Ticket Type93%
Cabana Add-on89%
Confirmed88%
Cross-Domain Purchase Patterns
When a guest books X, what are the odds they also buy Y? — Used to trigger FlowPilot cross-sell suggestions
If: Room Booking
→ Spa Package
61%
When offered during booking call. Currently offered only 22% of the time.
If: Room Booking
→ Golf Tee Time
38%
Guests staying 3+ nights. Best offered at close, not mid-call.
If: Spa
→ Restaurant Res.
71%
Couples booking spa almost always want dinner same day. Auto-offer.
If: Golf
→ Cabana (next day)
44%
Golfers relax at pool the day after. 44% accept when offered at close.
FlowPilot Tactic Performance All Domains
TACTICFIRESRECOVERYTREND
Accusation Audit
847
74%
↑ +9pts
Scarcity (Inventory)
412
82%
↑ +4pts
Mirroring
631
67%
→ flat
Silence → Payment Plan
203
67%
↑ New
Loyalty Pitch
389
58%
↓ −3pts
Reciprocity (Social Proof)
274
71%
↑ +12pts
Top Objections + Recovery Playbook
Most frequent objections this week · ranked by frequency
Price Objection · 412 instances
"That seems like a lot for one night..."
FlowPilot: Accusation Audit + Scarcity. "You're probably thinking you can find a similar rate..." + "only 2 rooms left at this price."
74% recovery
$487 avg saved
Think About It · 287 instances
"Let me check with my partner and call back..."
FlowPilot: Hold offer. "I can place a 20-minute hold on this rate while you check — no card required. Shall I do that for you?"
61% recovery
31% call back
Dates Flexible · 198 instances
"We're flexible on dates, what's your best rate?"
FlowPilot: Calendar nudge. Agent presents 2-3 date options with price deltas — frames mid-week as "better value, same experience."
88% close rate
+$43 avg RPC lift
Competitor Comparison · 156 instances
"I saw a cheaper rate on Booking.com..."
FlowPilot: Direct channel value frame. "Booking direct gives you: flexible cancellation, room upgrade priority, and our best rate guarantee — if you find it cheaper, we match it."
69% recovery
14% OTA loss
Room Booking · Last 7 days · 1,247 calls · $341k attributed revenue
1,247
Booking Calls
↑ +8%
71%
Close Rate
↑ +4pts
$341k
Revenue
↑ +$42k
$274
Revenue Per Call
↑ +$18
4m 12s
Avg Duration
→ flat
Room Booking Funnel — This Week
1. Dates Indicated
1,247—
2. Room Selected
1,110−11%
3. Enhancements Offered
985−11%
4. Payment Collected
910−8%
5. Booking Confirmed ✓
885−3%
⚠ Biggest drop: Dates → Room (11%). Guests are browsing, not deciding. FlowPilot opportunity: introduce the "best value for your dates" anchor earlier in the call.
Tactic Effectiveness — Booking Calls
Accusation Audit
847 fires
74%
↑+9
Scarcity Play
412 fires
84%
↑+4
Hold Offer
287 fires
61%
→flat
Loyalty Enrollment
389 fires
58%
↓−3
Spa Cross-Sell
274 fires
61%
↑ new
💡 Spa cross-sell converts at 61% when triggered — but only offered on 22% of eligible calls. Recommend: add automatic FlowPilot trigger for guests staying 2+ nights.
Spa · Last 7 days · 384 calls · $41k attributed revenue
384
Spa Calls
↑ +14%
84%
Close Rate
↑ +6pts
$41k
Revenue
↑ +$8k
$107
Revenue Per Call
↑ +$12
2m 48s
Avg Duration
→ flat
💆
Spa Domain — Deep Dive
Full funnel, tactic breakdown, couples vs individual split, add-on performance, and therapist preference patterns. Coming in the full build.
Golf · Last 7 days · 218 calls · $29k attributed revenue
218
Golf Calls
↑ +9%
76%
Close Rate
↑ +2pts
$29k
Revenue
↑ +$4k
$133
Revenue Per Call
↑ +$8
3m 02s
Avg Duration
→ flat
⛳
Golf Domain — Deep Dive
Tee time utilization, cart + club rental attach rate, lesson upsell, group vs individual, weather impact patterns. Coming in the full build.
Marina · Last 7 days · 147 calls · $18k attributed revenue ⚠ BELOW TARGET
147
Marina Calls
↑ +3%
62%
Close Rate
↓ −8pts
$18k
Revenue
↓ −$3k
$122
Revenue Per Call
↓ −$11
5m 41s
Avg Duration
↑ Longer (stalling)
⚠ Marina Drop-off Analysis
Root cause: Guests calling about marina don't know what they want. The agent currently asks "What kind of activity are you interested in?" — this open question causes 38% to say "I'm not sure" and abandon.
Fix: Replace open question with a guided scaffold. Agent should offer a menu: "We have four popular options: deep-sea fishing charter, sunset boat cruise, kayak and paddleboard rental, or a Palomino Island day trip. Which sounds most interesting?" Decision presented, not asked.
FlowPilot update needed: Add "marina confusion" signal detection — if guest says "not sure" or "maybe" after first activity question, inject the guided scaffold immediately.
Fix: Replace open question with a guided scaffold. Agent should offer a menu: "We have four popular options: deep-sea fishing charter, sunset boat cruise, kayak and paddleboard rental, or a Palomino Island day trip. Which sounds most interesting?" Decision presented, not asked.
FlowPilot update needed: Add "marina confusion" signal detection — if guest says "not sure" or "maybe" after first activity question, inject the guided scaffold immediately.
Restaurant · Last 7 days · 629 calls · No direct revenue tracked (reservation-based)
🍽️
Restaurant Deep Dive
Outlet breakdown, occasion capture rate, dietary flag rate, no-show prediction, and same-day booking patterns. Coming in full build.
Cabana · Last 7 days · 93 calls · $11k attributed revenue
🏖️
Cabana Deep Dive
Pool vs beach split, F&B attach rate, group size patterns, and same-day availability triggers. Coming in full build.
Water Park · Last 7 days · 211 calls · $14k attributed revenue
🌊
Water Park Deep Dive
Family vs adult composition, cabana bundle attach rate, half-day vs full-day split, and weather-day patterns. Coming in full build.
Palomino Island · Last 7 days · 88 calls · $16k attributed revenue
🏝️
Palomino Island Deep Dive
Ferry time selection, activity package upsell, group day-trips, and snorkeling add-on attach rate. Coming in full build.
Activities · Last 7 days · 174 calls · $9k attributed revenue
🤿
Activities Deep Dive
Kayak vs snorkeling vs zip-line split, group vs individual, equipment rental attach, and guide booking patterns. Coming in full build.
In-Room Dining · Last 7 days · 441 calls · $22k attributed revenue
🛎️
In-Room Dining Deep Dive
Peak hour demand, most ordered items, modification frequency, delivery time performance, and upsell attachment. Coming in full build.
Packages · Last 7 days · 96 calls · $31k attributed revenue
🎁
Packages Deep Dive
Honeymoon vs romance vs family vs golf+stay split, occasion trigger detection rate, and package vs room-only conversion delta. Coming in full build.
Room Upgrades · Last 7 days · 312 calls · $28k attributed revenue
⬆️
Room Upgrades Deep Dive
Pre-arrival vs check-in timing, suite vs room upgrade split, loyalty tier correlation, and FlowPilot scarcity tactic effectiveness on upgrade calls. Coming in full build.